Phone: 905.681.7359


Business Hours: Week days: 10:00 - 20:00
Saturday: 10:00 - 19:00 | Sunday: Closed


At Private Matters Psychotherapy®, there is no such thing as a “stupid” question. If the answer to your question is not on this FAQ page, please contact us at 905.681.7359 or

Please choose a subject from the list to scroll directl y to it.

Are your services covered by OHIP or Insurance?

Unfortunately, Psychotherapy provided by a Registered Psychotherapist is not covered by OHIP.

Since April 1st 2015, Psychotherapy is a registered trade and falls under the College of Psychotherapists of Ontario (CRPO). As the College is still fairly new, not all insurance companies will cover psychotherapy provided by a Registered Psychotherapist. But we do advise you to check with your insurance company what their policies are on this matter.

Most insurance companies in Ontario will cover psychotherapy provided by a Registered Psychotherapist under supervision with a Registered Psychologist. Our services are covered by most workplace health and benefit packages. Please check with your insurance provider for more details.

Services provided by a Registered Social Worker are covered by most workplace health and benefit packages. Please check with your insurance provider for more details.

How long will I have to wait for a first appointment?

We do not work with a wait-list and will make an appointment with you within 2 days of you calling. You can reach us by email (, by phone ( 905.681.7359) or by filling out the contact form to the right of this page.

If you know the therapist you would like to book an appointment with, you can always contact them directly. You can find their contact details in the “About Us” section on this website.

What can I expect from therapy?

Psychotherapy is not easily described in general statements. It varies depending on the personalities of the therapist and client, and the particular problems you bring forward. Each of our therapists use different kinds of psychotherapeutic techniques that they will tailor the needs of their clients.

Psychotherapy is not like a medical doctor visit. It calls for a very active effort on your part. In order for the therapy to be most successful, you will have to actively work on things we talk about, both during our sessions and at home. During the session we will discuss exercises for you to do during the week. This enables you to put the learned coping strategies and techniques into practice and learn from your experiences.

For more information on what to expect from therapy sessions, please visit my “How we can Help” section on this website.

Will psychotherapy make me feel like a different person instantly?

Yes and no. Psychotherapy can have benefits and risks. Since therapy often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, and helplessness. These feelings may arise after our meeting or may take longer to manifest themselves. On the other hand, psychotherapy has also been shown to have many positive benefits for people who go through it. Therapy often leads to better relationships, solutions to specific problems, and significant reductions in feelings of distress. But there are no guarantees for what you will experience.

How will I know if therapy at PMPTherapy is “the right fit”?

A mutually respectful and non-judgemental relationship is key for any psychotherapeutic relationship to blossom. This is the reason why we offer you a FREE phone consultation before booking a therapy appointment. In this way, we can get to know each other a little better and the therapist can give you more information about their sessions. This would also be the right opportunity for the therapist to answer any questions that you may have and to see whether he or she would be the right therapist for you. If the therapist feels that he or she would not be your “right fit”, for example due to conflict of interest or the nature of your inquiry, they will give you names of therapists that would be a better match.

For your free phone consultation, call us at 905.681.7359.

What is the difference between a “social worker”, a “psychotherapist”, a “psychologist”, and a “psychiatrist”?

This get’s so confusing! So here is the simplified answer.

A Psychiatrist is a medical doctor, and therefor their services are mostly covered by OHIP. A Psychiatrist can prescribe psychiatric medication, clinically diagnose a patient (i.e. assess whether a patient fits the diagnosis of depression, anxiety, or another mental health illness) and sometimes they will also offer psychotherapy.

A Psychologist usually has a PhD in Psychology and is covered by (most) insurance companies in Ontario. They can clinically diagnose a client, but cannot prescribe psychiatric medication. A Psychologist usually offers psychological assessments and psychotherapy.

A Psychotherapist may be covered by personal insurance benefits if they are supervised by a Psychologist. They treat people using different psychotherapeutic techniques.

A Social Worker can also use psychotherapeutic techniques to help a client and use a biopsychosocial approach in their sessions.

I work from 9-5, can I come after working hours?

Yes! We understand that working late, or working out of town may mean that some people prefer to schedule appointments in the evenings. We reserve several evening slots for those who work late and are unable to make a daytime appointment. Often these slots get filled up fast, so please make sure to call in advance to make sure your time is available.

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